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THE CREATIVE CONTENT BLOG

Why workflow processes are essential to content marketing sucess

11/11/2014

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You know content marketing is where it’s at for online marketing success. But how do you know if you’re doing it right, faithful to your brand and building the right customer audience? 

You’ve got renegade freelancers on one side, a web team that doesn’t know the new editorial schedule on the other, and you’re defending your content marketing budget from other departmental poaching by the skin of your teeth.

After all, creating content marketing strategy and effectively executing it are two wildly different things. The answer you’re looking for is found in content marketing workflows. 
What are content marketing workflows?
Content marketing workflows is the structure behind your content strategy. Breaking down your content strategy into processes to keep your content subject matter and editorial schedule on track. 

Workflows include:

  • Identifying individual tasks
  • Assigning owners for those tasks
  • Setting deadlines for each task
  • Establishing an editorial hierarchies to keep your content aligned and perfected
  • Structuring an approval ladder to advance each task forward to completion
  • Measuring success of strategies to learn which tactics are the most effective for your brand and audience
  • Create content distribution path and the tools needed to measure success

Before creating a workflow process or even deciding what type of content that you need to create, be it utilizing social media, curating blog content, or writing an eBook for your industry niche, there are a few steps you need to go through to be effective. 

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Capturing authenticity: Using native ads and branded content to bond with your audience

6/10/2014

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native ad

The last year has seen the rise of a new kind of advertising that moves beyond the traditional banner advertising. It has been credited with an 82% increase in brand recall. It has performed exceedingly well in clickthrough rates vs traditional display ads and people view native ads 53% more than they do banner ads. 

With the decrease in clickthrough rates on traditional online advertising, publishers have been on the lookout for the Holy Grail of ad revenue. And they may have found it in native advertising. 

For the unititiated, there may be some confusion  on the difference between native advertising and branded content. In branded content, the company simply creates content that is published on their own platforms – such as on their website or branded apps. For example, American Express runs the Open Forum targeting small business owners or even Footsmart’s Running Health Resource Centre.  It isn’t the same as placing advertisements on a webpage. The company creates the content (images, blogs, articles, infographics, etc.) and places it on their own property. 

What differentiates native advertising is where the sponsored content is published. To be considered native advertising, the content must be published on a media property or a publishers site. It is a type of branded content that treats branding as secondary to the content. The goal of native advertising is to present the branding in a way that’s doesn’t interrupt the consumer’s experience of the content. A good example is what The Onion did for H&R Block. 

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Travelalerts.ca - how creating an online travel magazine will help build their brand

26/1/2012

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For those who love to travel, looking for the best deal can be extremely frustrating with all the travel operators, airlines and hotels on the internet. With the prevalence of group deals and hundreds of tour operators, there is stiff competition to  grab the consumers' attention. With sites like TravelAlerts, consumers can comparison shop and look for the best rates and cheapest deals in one location. 

TravelAlerts.ca is what you call a travel affiliate site, where they aggregate the deals by their travel partners and deliver it by email or listing it on their site. Although they are riding on the coattails of the Daily Deals and group buying sites, their business model does not revolve around group buying. 

Trends in the travel industry

Travel has always been an extremely competitive; however, TravelAlerts have largely succeeded because of their focus on Canadian travel deals. Now that the Canadian daily deals space is getting crowded, they need to build a stronger brand and adjust their lead generation strategy to take advantage of new consumer trends in the travel industry.
Some trends that are being seen are: 
  • Consumers do not respond to highly discounted deals anymore. They are looking for great value. 
  • Travel is becoming more social. 
  • Mobile technology is becoming more prevalent, with tourists looking for local reviews and apps to search for great places to visit or eat. 
  • Social media is hugely prevalent in helping tourists make decisions to where they should go and visit. 
Due to the high cost of PPC advertising for travel, it makes sense to focus on SEO and content marketing as a way to build value and their brand at the same time.  One of the best tactics to do that is to create frequent content in the form of an online magazine.  This not only grabs the attention of search engines but also engages prospects...

Here are some more reasons why creating an online magazine can help TravelAlerts: 
  • Cost of reaching multiple audiences is low - they can expand their reach through multiple niches topics with great content. Google has improved their search algorithm resulting in niche sites being given more visibility. 
  • Building credibility - By creating valuable travel content that helps readers have a better vacation is something that people will come back to over and over. This helps build TravelAlert's brand and credibility.
  • Prospects are more receptive to marketing messages - In creating an online magazine, you have many opportunities to build a member database, from online contests, promotions, surveys and even email newsletter. The variety of interactions increases and so does their revenue opportunities. 
How can they do it? Some quick tips in creating an online magazine...
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Creating a magazine isn't just about making a new website and posting content on a regular basis. You have to do your planning and understand that it meets the needs of your readers while achieving your marketing goals. Here is a list of things you need to do in order to set up a magazine. 
 
1. Do your research
 
Research your competition and potential topics on what you will write about. Understand your readers and get answers to these questions: 
  • What would potential readers look for? Develop an audience persona so you know who you're targeting. 
  • What are they having problems with that you can solve through the magazine?
  • What are the most commonly searched keywords or keyphrases that are related to travel? Are you able to create content revolving around them? 
Once you have enough research information, you can use the data for your content plan. 
 
2. Create a content plan 

Like a business plan, a content plan allows you to focus your content towards achieving your marketing goals. Your content plan components will include: 
  • Content Format - Understand the format your content will be in - i.e. videos, articles, pictures etc. 
  • Content Type and Distribution - Decide the primary platform you will post your content on - social media, video channel, website, podcast etc..
  • Content Acquisition - Know where you will source your content. Who will be producing it, and what kind of tone do you want it at.  This means knowing what type of content you want to post on your site, such as news, deep features, interviews or videos.  
  • Content Scheduling - Create an editorial calendar and list how frequently will you be posting with the topics you want to post.  Once you have an understanding of the type of content you want, list how often you want to post each type of content. For example, news could be more frequent than a feature, and you could have an interview at least once/month. 
  • Reader Engagement Metrics - Understand what will define the success of your magazine. Is it traffic, number of leads converted, number of comments left, or the number of shares through the social media icons per article. Whatever, it is, make sure the that you have the means to track your success. All engagements between the reader and your magazine should lead the reader forward to either purchase now or purchase later. 
Although print magazines may be dying, the online versions are not...By creating one, not only will you be able to achieve your  marketing goals from:
  • Lead generation
  • Brand awareness and reader engagement
  • Lead nurturing
Creating an online magazine is more than just producing a few articles and posting it. You need to that the content you create is focused and relevant for the specific audience you want to attract. Like a marketing campaign, content is used for a purpose, to either get sales or make your prospect perform an action that you can convert to a sale in the future. 

Doing anything else is a waste of time.

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Misconceptions on creating online content

11/7/2011

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When it comes to creating content for your website, there are a lot of myths out there. If you ask online marketers, webmasters, and bloggers about their opinions on creating content, you’ll receive so many different answers it'll be hard to separate fact from fiction. We'd like to set the story straight. In no particular order, here are six misconceptions on creating online content so you can avoid making mistakes that may kill your website...

Writing for SEO doesn't mean that you must sacrifice on quality. 
Why would you want to drive users to your site, only to push them away with poor content? It is wasted effort and becomes expensive for the long term. 

Using a plagiarism detection service or rewriting an article makes it unique.
Putting an article through a plagiarism software only checks to see if it's a duplicate article. It doesn't mean that the article is unique and can't be found elsewhere. If your article is considered to be a duplicate, even when it's rewritten and passes Copyscape you could still be penalized by the Big G. 

Article marketing works, sometimes.
When Google changed it's algorithm to include the Panda update, it dramatically affected spam article directories such as EzineArticles.com, ehow.com and others. Don't worry, it doesn’t mean that article marketing no longer works, it's that you'll have to make sure that your articles meet stricter quality standards. Poorly spun and private label rights articles won’t do well. However, original, well-written, and informative articles helps, especially when other websites link back to it for their readers. Be careful when posting junk because it will affect your website's brand..

Keyword density is king.
While keywords are important, stuffing your article with a particular keyword is frowned upon by Google. The best way to get great organic search rankings is by:
  • using the keyword phrases strategically, including variations of the keyword,
  • creating anchor text,
  • considering basic SEO tactics such as headlines, bolding etc.,
  • and encouraging incoming links. 
Work ends once the content is uploaded. 
Once your content is uploaded, your work does not stop there! Not only must you continue to add fresh, original content to your site on a frequent basis, you must also start promoting it. This will keep the search engines and, most importantly, your users coming back.

Web content writing is the same as writing for print.
Writing for the web requires a different skillset than writing a print publication. Not only must you be aware of who you're writing for, you should also have knowledge of SEO, article structure and readability.  You have to remember that readers do not read online, they scan material quickly following a triangular path on a web page. 

Creating online content isn’t easy and as an online marketer,  you must be aware of how these misconceptions can cause more damage than good.
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Choosing a blog topic - The secret to never running out of things to say...

1/6/2011

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You have been staring at your computer screen for hours, stumped. 

As a small business owner, you have to deal with unpaid invoices, inventory checks, vendor issues and on top of that, you have to promote your business and build relationships with your clients. So that's why you blog. 

But why is it so hard?! 

As an expert in your field you should know what topics are important for your clients...what their pain points are. But in the last hour or so, all you're doing is staring at a blank, white screen of your microsoft word document. 

Makes you want to throw that laptop through the window....Just take comfort that you're not the only one with this problem....

Learning to be chatty...

No, it's not from relaying the neighborhood gossip online... although it can help. 

It's by planning your editorial strategy and calendar weeks in advance. As real estate agents say, it's all about the location. Likewise, for content marketers  it's about planning, planning, planning. Here are the steps that you must take to never run out of things to write about: 
  • Research your customers and your competition
  • Know your sources
  • Create an editorial calendar
Start with the research

But don't just start listing random topics that come to your head...You wouldn't create a sales or marketing plan without doing some market research. So why would you do the same for a content plan?  Use the research to know:
  • your customer pain points, 
  • which sites do your readers goto for information,
  • compile a keyword / or keyphrase list that your clients type into search engines to find answers to their problems and keep it updated (more on this later).
  • research your competition - what topics are they writing about, is it popular? Are too many people writing about it?
Use Google trends and IceRocket to determine the popularity of certain blog topics, keywords and if they repeat over time. Armed with this information you will be able to know what interests your readers, how they get their information and what they are doing to solve their problems. Are there competitor sites that are not focusing on a particular topic? Learning about your competitors determines whether a particular topic would get lost in the noise or would get some visibility. 

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Type in your competitor's domain name (red circle) and you will be able to see the keywords they are optimized for.




Research your competition and readers. 

As you can see, an important part of the editorial process is research. And a large part of the research is the information/search habits of your readers. If you are an experienced online marketer, you already know what tools you would use to compile a list of search terms that your readers use to find solutions to their problems. 

There are hundreds of tools out there but the simplest one is the Google keywords tool which will allow you to determine the keywords used by a particular site. So, if you want to quickly find out some of the keywords that your competitors are using, simply type in their domain and you would get a list of their keywords and phrases. Use these keywords to use as a foundation for your blog posts. 

Know your sources

You need to find an issue that hasn’t been beaten to death already by competitors or experts. If there’s only really one main issue at stake, give it a novel spin; zoom in on a detail; zoom out to put it in context – anything to keep things fresh and make people want to know more about. Spend the time to create a source list that will allow you to keep track of breaking topics:
  • Use Google Alerts: Get alert emails on key terms to find out who’s talking about what out there on the web. Using the keywords/keyphrase list that you have created earlier, run a few google alerts (blogs, news, websites) and see what comes up on a daily and weekly basis.
  • Use Twitter Search tools: Twilert, Trendistic, Twitter Search and search features built into Twitter tools like TweetDeck let you find out what’s tweeting.
  • Follow the top bloggers and news feeds: They know what’s happening in the industry. Interview the best experts and post them on your site.
  • Check out the competition: Not to copy them but to better position your content.
  • Commenting: See which of your blog posts get the most comments.
  • Use association websites: Take a look at various industry association conferences and see what topics the experts touch on.
  • Interview your customers: Ask your customers for stories and how they solved their problems using your service. Better yet, interview your customers' customers. 
  • Create an online survey: Use the data from surveys to create whitepapers and posts..
Creating the editorial calendar

The editorial calendar is a great way for you to beat writers block.  There are other benefits to creating an editorial calendar such as:
  • Increasing post quality
  • Time efficiency in posting research
  • Developing your content properly
Andy Wibbels has provided  an editorial calendar template that can help you keep track of your daily topics. Having a written plan also allows you to recognize and find potential topics whenever you come across interesting news and feel that you can add to it. 



 

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Fail to plan, plan to fail - rules to create a content strategy

29/3/2011

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One topic that comes up regularly to our attention for our small business clients is creating a long term content strategy that will consistently deliver results. Now this can be a very daunting task as not only do they have to do their market research, but also create and execute the strategy. With all the other hats that they wear in running their business, you can understand how challenging it can be! 

Content marketing allows you to build relationships with your clients and get them to perform an action that will lead to revenue. As a marketer, you must be able to define the kinds of content that will appeal to your customers during different times of the purchase cycle. Each step must encourage the user to perform an action - either clicking on a link,  provide some information or purchase something. 

Here are the rules you must be aware of when creating a content strategy plan for your company.... 

   
Know your users - what are their pain points?

When determining what type of content you need to create, you must do your market research. Know your users. Understand what their pain points are, then revolve your content around those issues. Understand what keywords they use to find solutions to their problems. Use this information to create a keyword list that you can constantly reference to when you do your blog posts or creating case studies.  

Know who you are - what is your USP?

Not only should you know who your customers are - you should also know your company. What makes your service or product unique? How do you solve your users' problems? Your Unique Selling Point (USP) is what you have to offer that no one else does. Understand your key benefits and the be able to communicate that with examples to your customers. 
  

"Your content strategy should be like a spider sitting on the web..."


Keep it fresh 

The more frequent and up-to-date your content is, the more the major search engines will love you. Not only that, this will give your users a reason to keep coming back and bookmark you or sign up for the RSS feed. Create a plan to consistently produce content on a bi-weekly basis at the minimum. Make sure that the content is relevant, current and useful.  

Be where your clients are 

In other words - make sure your content is on all the relevant platforms that your customers are on. Imagine as if you are a spider sitting on the center of your web. Each strand of the web is a content channel driving the user back to you, be it a facebook page, twitter, video, email, direct mail or a blog post. Each content channel will allow you to approach the user in a different way and with a different incentive.... Some may be receptive to a contest, while others want more information such as an ebook... The bottom line: Content is only useful when your clients see it.

Know your metrics

The most important part of content planning - understand if you're getting results. Don't just look at basic analytics such as how much traffic are coming in from organic search or your SERP. Take a look at metrics such as: 
  • the number of comments left on your page or blog for each post
  • what search terms are driving traffic
  • bounce rate 
  • conversion rate
  • funnel visualization - fancy way of saying where do users bail out in the registration process
  • referring sites (twitter/facebook/other blogs/search engines)
  • top exit pages/entrance pages
For more detail into other metrics, take a look at the Content Marketing Institute's post on content metrics. 

The end result of content marketing is to create a conversation between you and your customer. User engagement is what creates results - your customers will remember who you are and what you do if they feel they need to perform an action on your website. 

Content marketing is extremely effective in building relationships with your clients and promoting your business. However, if you do not plan your content strategy, your attempts at building relationships with your clients will fail as your actions are not coordinated and are not targeted. 

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